What our patients are saying...


 

                                National-Orthodontic-Health-Month


Welcome to Smiles! 

We are focused on the prevention of spreading COVID-19.
children wearing a mask

Your health and safety are our top priorities especially now during the pandemic and as result we have made some changes.  

  • If you or anyone close to you are feeling sick (fever, running nose, sore throat, cough or vomiting) please reschedule.   

  • Smiles is a clinical setting in which we provide invasive dental procedures, therefore we are following recommendations issued by CSDA and CDC to require anyone (children included) entering the office to wear a mask and have their temperature taken. 

  • Refusal to wear a mask will result in rescheduling the appointment. 

  • ALL New & Established patients coming in for cleanings are required to complete digital patient forms.

  • Forms are NOT reviewed by a clinical staff member UNTIL you arrive for the appointment time.  If you have questions in regards to keeping this appointment please call the office 860-633-5246.  

  • A member of our clinical staff will verbally ask the COVID screening questions when you arrive before entry. 

    • Form #1   Child Patient Registration Form Under 18-

    • Use this form for New Patients or established patients that have had  changes to insurance coverage or a change of address and contact information.  

    • Families with more THAN 1 child being seen the same day may complete the registration form (once) and list all children being seen.   

    • Form #2   Child Health Update (one per child)     

    • Form #3  Adult 18+ Patient ( New patients or established patients that have had changes to insurance coverage or address or contact info)  

    • Form #4  Adult 18+ Health Assessment ( New patients or established patients that have had health changes since last visit)

    • Form #5  Adult 18+ Quick Health Update

    • We require ALL forms completed 24 hours PRIOR to your visit to avoid delay or rescheduling. 

    • We apologize, unfortunately the form system will not provide a confirmation at the end of the submission.  Staff will ONLY call you if we have not received them. 

    •  

    • Patient Forms

    Virtual or tele dentistry appointments are considered billable visits by the insurance carriers and are subject to copays, deductibles, and frequency limitations. Please be sure to check with your carrier to review your plan coverages.  You will be given a virtual appointment time and asked to provide us with the best phone number for the dentist to call you at the appointed time. 

Important things you need to know about your visit:

  • PARK AND REFER TO THE SIGNS  posted OUTSIDE of our building.

  • TEXT FIRST!  Please DO NOT ENTER our office! 

  • Stay in your car and text the patient name to the number listed( either number will reach us)  to let us know you are here. * There may be more than one person checking in at a time- make sure you identify yourself-  
  • A member of our team will first call you to verbally ask the COVID-19 screening questions and then instruct when to come in and greet you at the door.
  • Please enter wearing your mask.  We will take your temperature and have you sanitize your hands at the door prior to escorting you to the treatment areas.
  • We are encouraging patients to come into the office on their own.  If you must come in with your child, we ask that only ONE adult come in for that visit.

  • We ask that you ONLY bring the child or children that have an appointment that day.   We are limiting the number of people allowed in the treatment areas.  We ask that other sibling's or family members who are not being seen to stay home or wait with another adult outside of the building.   

  • Please maintain social distancing staying 6 feet apart from others

  • We will be wearing N95's, surgical masks, goggles, shields, gowns, head coverings and gloves.  Please talk with your child and prepare them so they are not scared.   

  • The beloved TOY machine has been removed.  Children will receive a dental goodie bag at the end of the visit and will be allowed to choose one toy offered at our front desk. 

  • Kindly brush and floss before your appointment.  Our brushing stations will be closed.

  • We strictly follow all guidelines of the CDC, OSHA, ADA and the state of Connecticut.  Please refer to their websites frequently for updated and complete information.

Commonly asked questions:


1. What changes were made to the office to help prevent the spread of COVID-19?

  • We have added plexiglass barriers at the front desk, barriers in the orthodontic bay, a virtual check in and check out contactless process, upgraded air filtration throughout the office to clean the air of viruses and bacteria, hand sanitizing stations and temperature check points for patients and parents.

2. What are you wearing for Personal Protective Equipment (PPE)?

  • We have always adhered to the highest standards of infection control.  However, now we have new mandates that include the following: N95 respirators for all clinical staff, surgical masks that cover the N95 respirators, surgical gowns, surgical head coverings, eye protection, gloves and face shields.  Our administrative staff will be wearing face masks. 

3.  How are you trying to enforce social distancing in your office?

  • We have closed our waiting room to avoid large groups and instead we ask each family to wait to be called in from your car.

  • We are limiting the number of adults accompanying a patient into the office to one.  We are encouraging patients to come into the office on their own.

  • We are using digital forms ( no paper, pens or clip boards) that are required to be completed prior to the visit.  Check in will be from your car.   Once you arrive you will call the number listed on our building to announce your arrival. A member from the staff will call you to enter once we are ready to start your visit.  Please be sure to keep your phone line open and available so you do not miss it.

    We are positioning providers apart from one another throughout the office.

  • Our schedules and appointments have been staggered in order to limit the number of people in the treatment spaces

  • We are utilizing tele dentistry for many emergencies, new patient visits, and orthodontic consults.

  • Staff and patients are required to wear masks at all possible times. 

4.  How do we know you and your staff are healthy during this time?

  • Staff have strict procedures that they must adhere to present for work.  Each morning they answer a series of Covid 19 screening questions and have their temperature taken and logged prior to reporting to the clinical areas.  

  • Any staff member that is feeling sick is asked to stay home.

5. Why are we being asked the Covid 19 screening questions?

  • Current federal and state mandates require dental offices to screen all patients at the onset of the scheduled treatment. 

  • We kindly ask that in the event you develop Covid 19 symptoms or test positive shortly after visiting with us, please notify the office for contact tracing.

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